Out of stock products can be a huge disappointment. We’ve all been there at some point at online websites and it certainly can be frustrating to say the least. At Simply Delicious, we work hard night and day to make certain that we have a variety of items that you can choose from and to ensure out of stock items are updated. We prefer to select the items at the moment that have been very well stocked. There are however at times where the drop-shippers do not communicate and update with us items low on stock or sold out and we do not have live feed with our vendors.
It doesn’t happen often, nevertheless, sometimes after an order is placed, the warehouse contacts us stating that a particular item is either out of stock or on back order. This happens for several reasons. Most of our suppliers are wholesale, they buy mass quantities of products causing the inventory to run down quickly. Backorders can take months to come back into stock. Generally the order is placed on hold until the item(s) arrive back in stock and we can have them shipped out. We do sincerely apologize for any inconvenience.
If an item is shown as “out of stock”, it is currently unavailable but we are usually asking the vendor to order more. Please visit the site periodically to see if an item is back in stock. Unfortunately, we are unable to estimate when an item will be back in stock.
Should this out of stock occur:
We will try to reach you ASAP by email first, and if no response within 72 hours we will reach out to you by phone.
You will be asked if you:
1) If you want to select another item in it’s place?
2) If you wish to wait until the item comes in to place the order and ship it? The length of time is yet undetermined but it will be your decision.
We are sorry and apologize in advance should this come about. We are working hard to make sure that you are happy!
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